Welcome to ORCM. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, software, and related offerings (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms in their entirety, please discontinue your use of our Services immediately.
These Terms are designed to protect both your practice and One RCM, ensuring a transparent, secure, and reliable partnership. Please read them carefully.
By using ORCM’s Services, you acknowledge that you have read, understood, and agreed to these Terms, as well as all applicable laws and regulations, including HIPAA and state-specific healthcare mandates. ORCM reserves the right to modify these Terms at any time. Any changes become effective immediately upon posting to this page, and your continued use of our Services constitutes your acceptance of the revised Terms.
ORCM provides professional, end-to-end revenue cycle management (RCM) services for healthcare providers, including:
Medical billing and coding
Claims submission and active follow-up
Denial management and appeals processing
Patient billing and statements
Comprehensive financial analytics and reporting
Our Services are designed to improve financial performance, reduce administrative burdens, and optimize reimbursement. Specific service deliverables and pricing are governed by individual client agreements and contracts.
Note: ORCM does not provide medical advice or clinical services. All patient care responsibilities remain the sole responsibility of the healthcare provider.
To access or use our Services, you must:
Be at least 18 years of age.
Be a licensed healthcare provider, authorized representative, or practice administrator.
Possess the legal authority to provide necessary patient or practice data for RCM services.
Comply with all applicable federal, state, and local laws, including HIPAA.
By agreeing to these Terms, you confirm your eligibility and legal authority to utilize our Services.
Certain ORCM services require account creation. You agree to:
Provide accurate, complete, and current information during registration.
Maintain the confidentiality of your login credentials and notify ORCM immediately of any suspected unauthorized access.
Accept full responsibility for all activity occurring under your account.
Failure to maintain account security may result in the suspension or termination of your access.
You agree to use ORCM’s Services solely for lawful purposes. Prohibited uses include:
Engaging in fraudulent or illegal activities.
Attempting to gain unauthorized access to ORCM systems, proprietary data, or other accounts.
Sharing or distributing patient or provider data without proper authorization.
Circumventing security measures or harming our network integrity.
ORCM reserves the right to monitor usage and terminate access immediately upon discovery of prohibited activity.
All website content—including text, graphics, logos, software, and reports—is the exclusive property of ORCM or its licensors and is protected by U.S. and international copyright and trademark laws. You may not reproduce, modify, distribute, or reverse engineer any content or software for competitive purposes without explicit written permission.
ORCM is committed to the protection of patient and provider data. By using our Services, you consent to the collection, use, and storage of data as outlined in our Privacy Policy. We employ rigorous security measures, including:
Encryption: Comprehensive protection for data in transit and at rest.
Access Controls: Strict authorization protocols for sensitive information.
Audit Trails: Detailed logging of data access and administrative actions.
Regular Security Reviews: Ongoing vulnerability assessments to ensure system integrity.
Unless otherwise specified in a formal client agreement:
All service fees are due according to the schedule stipulated in your contract.
Late payments may result in service suspension or additional fees.
ORCM reserves the right to adjust service pricing with prior written notice.
To the maximum extent permitted by law, ORCM is not liable for:
Any indirect, incidental, or consequential damages.
Loss of profits or revenue arising from technical errors or service interruptions.
Unauthorized third-party access to your data. Our total liability is strictly limited to the fees paid for the specific services that are the subject of the claim.
You agree to indemnify, defend, and hold harmless ORCM, its officers, employees, and affiliates from any claims, losses, or expenses arising from your violation of these Terms, unauthorized use of our Services, or failure to comply with HIPAA and other applicable healthcare regulations.
ORCM may suspend or terminate your access to Services at its discretion for violations of these Terms, non-payment, or fraudulent activity. Termination does not exempt you from payment obligations incurred prior to the date of termination.
Our website may contain links to third-party sites. ORCM does not endorse or assume responsibility for the content, security, or privacy practices of these external sites. Accessing these links is at your own risk.
These Terms are governed by the laws of the United States and the jurisdiction in which ORCM operates. Any disputes arising from these Terms will be resolved exclusively in the appropriate federal or state courts within that jurisdiction.
ORCM may update these Terms at any time by posting an updated version with a new “Effective Date.” Continued use of our Services following any updates constitutes your binding acceptance of the revised Terms.
